Conflict Management Skills

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Overview

The more people have to depend on each other to achieve results under pressure, the higher the instance of conflict. 

Given the complex working relationships that exists in most organisations today, there is ample opportunity for conflicts, big and small, to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, mishandled conflict situations damage work relationships and may deplete personal energy and focus, causing productivity to plummet. 

People and organisations can greatly benefit from learning to handle conflicts skillfully and confidently.

This course will help you improve productivity and engagement. It will result in better collaboration and trust throughout teams, clients, contractors and the wider organisation. 

Gain effective skills to support better communications, projects and improve your working relationships.

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Length

2 day course.

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Facilitator

Fiona Knight

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Cost

$750 + GST per person

(minimum numbers are required before a course is confirmed)

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Topics include

  • Communication Skills
    • Attitude and self-awareness
    • Barriers to communications
    • Listening skills
    • Questioning techniques
    • Giving and receiving feedback
    • Personal work styles
       
  • Leadership and Team Building
    • Team dynamics
    • Team building
    • Management vs leadership
    • Leadership characteristics
    • Pitfalls to avoid
    • Delegation skills
       
  • Conflict Management
    • What is conflict?
    • Conflict resolution skills
    • The drama triangle
    • Conflict Resolution
       
  • Stress and Anger management
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Who should attend

  • Engineers, contractors, supervisors, team leaders, managers, aspiring leaders 
  • Any person who wants to improve their personal effectiveness as a manager and communicate better, with less interpersonal conflict.

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