Objective: At the end of the seminar, participants will understand how their role impacts upon the profitability of the company, how they can best maximise their potential in that role and how they can implement positive change.
- The Role of the Customer in making our business grow
- The internal-external service connection
- The impact of attitudes and feelings on behaviour
- Why customers leave
- Factors contributing to patronage
- Unique selling propositions
- Promises to our Customers
- How you and your team can deliver on the Company Promises (evidence it is happening)
- Points of Customer impact at your company (direct and indirect)
- The "RIGHT" way to treat your customers (frontline, internal, managerial)
- Communication Skills
- Dealing with "Difficult Customers"
- Skills Practice Workshops
Topics include:
- Customer Focus: our values and attitudes to customers.
- Your Company’s Way: creating, delivering and communicating value.
- Your Company’s Service Habit: Developing the knowledge and skills to live Vision, Mission and Values
- Individual and Team Action Plans: making it happen.
- Describing the road to success. Presenting their plans to management
- Follow up. Measuring Success. Each team will be contacted monthly during the 3 month period.
On completion of this course participants will have the knowledge to:
Develop an opportunity for improvement within their company and with the backing of the management team implement it for the good of internal and external clients. This programme will engage team members in the way forward, bring about cost savings, help eliminate silo mentality and boost production.
Who Should Attend:
This is for everybody in the company. This highly interactive programme has been successfully delivered in Australia and New Zealand for over 10 years.
Cost:
This seminar is delivered on an in-house basis for your individual company. In-house quotes are available on request.
Further Information
For further information please contact Lisa Knowles | 
