Conflict Management Skills

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The more people have to depend on each other to achieve results under pressure, the greater the chance of conflict. 

Given the complex working relationships in and between most organisations today, there is ample opportunity for conflicts, big and small, to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, if you mishandle conflict situations you can damage work relationships reduce your personal energy and focus and cause productivity to plummet. 

People and organisations can greatly benefit from learning to handle conflicts skillfully and confidently.

This course will help you improve productivity and engagement. It will result in better collaboration and trust throughout teams, clients, contractors and the wider organisation. 

Gain effective skills to support better communications, projects and improve your working relationships.


Click here to register your interest for this course and we will contact you when we get a course running in your area.

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1 day course.

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Fiona Knight

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$595 + GST per person

(minimum numbers are required before a course is confirmed)

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Topics include

  • Communication Skills
    • Attitude and self-awareness
    • Barriers to communications
    • Listening skills
    • Questioning techniques
    • Giving and receiving feedback
    • Personal work styles
  • Conflict management
    • What is conflict?
    • Conflict resolution skills
    • The drama triangle
    • Conflict Resolution
  • Stress and anger management
  • Exercises in managing conflict
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Who should attend

  • Engineers, contractors, supervisors, team leaders, managers, aspiring leaders 
  • Any person who wants to improve their personal effectiveness as a manager and communicate better, with less interpersonal conflict.

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Presenter information

Course facilitator Fiona Knight has worked in senior management positions within the transport industry for many years. Since leaving Transit NZ in 2000, she has been active as an administrator in road asset management issues and worked extensively with the road transport industry in developing qualifications, assessment material and mentoring individuals through the higher management level qualifications.

Fiona is an NZQA moderator, and is also accredited in TMI profiling and 360 degree assessment tools.  She has worked successfully in the transport, manufacturing, engineering, contracting, local government and food processing sectors.

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Contact us about this course Register online