Process Improvement


Faster, better quality, better value, more safely - the demands are always increasing.  Often special extra tasks are introduced to 'fix' things and everyone ends up working harder to achieve the same result.  No wonder productivity is low. It’s frustrating!

On this course you’ll quickly learn how to make dramatic improvements to your environment.  The ideas are simple, easy to apply and deliver lasting results. You will be guided through the five step approach in our highly interactive two day course.  It's a practical approach that is easy to apply to any situation.

Click here to register your interest or enquire for this course and we will contact you when we get a course running in your area.


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2 day course.

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Steven Briggs

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$1095 + GST per person 

(note: minimum numbers are required before a course is confirmed)

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Topics include

  • Why, what and how of processes
  • Defining the problem 
  • Getting the facts
  • Quality tools
  • Analysing the facts to determine likely causes
  • Finding solutions
  • Agreeing the fix
  • Forming a plan
  • Successful implementation
  • Checking the problem stays fixed
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On completion of this course participants will

  • A simple approach to improving processes
  • An easy way (one page) to document the problem and track the solution
  • How to determine the root cause of a problem
  • Simple ways to capture information about the problem
  • Techniques to measure the problem 
  • Techniques to find innovative solutions to problems
  • How to present a solution to get buy-in
  • How to make a realistic plan
  • How to measure progress and identify issues
  • How to make sure the problem is fixed
  • How to prevent problems coming back to haunt you!
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Who should attend

This is a generic course and not solely for the roading industry. This course will be of assistance to anyone who leads a team or has to fix problems as part of their job.

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Presenter information

Steve describes himself as; "somebody who relentlessly seeks new challenges and enjoys the practical application of wisdom".  

Steve is passionate about helping people overcome problems whether they relate to people, processes or technology.  His wide experience across a range of industries and with all types of organisation helps him understand the issues people are facing so he can help them to find a way forward - to "See the Light". Steven has worked over the full life cycle of a product /service from helping start up’s, prototyping, new product introduction, scaling production, and end of life management.  He has worked in the public, private and charity sectors as well as with some well-known co-operatives.  

Steve has been facilitating courses in project management, performance improvement, problem solving, business case development and frontline management since 2008.  He likes to make the courses fun, thought provoking, engaging, interactive and of course memorable!  His focus is always on giving practical advice that people can readily apply.  He encourages difficult questions and is happy to use the student’s real examples on his courses so that they leave with a solution to their problem.  He continually reviews the content of his courses and updates them with new theories and examples from his other work as a consultant / project manager.

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Contact us about this course Register online